Archive: Information and advice about Coronavirus (COVID-19)
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Update: Thursday 23 April 2020, 17:00
We’re keeping audiences updated as much as we can through email, newsletters and our website. Here’s our latest update on show statuses. Thank you for bearing with us, and for you compassion and support.
CANCELLED PRODUCTIONS & EVENTS
We hope to have arranged access to be able to facilitate all outstanding refunds by the end of May, and we’ll be in touch to let you know when we plan to call. In the meantime, there are some things that you can do to help us, please visit our Box Office Coronavirus (Covid-19) information page.
Our Lady of Blundellsands, Quality Street & Holes
We’re currently working hard to process bookings for these shows with a reduced Box Office team. Please be patient as we work through orders as quickly as possible. Bookers are being contacted directly to discuss their options.
Ghost Stories
Ghost Stories bookers should all have received an email on 23rd April specifying updated information about the options available for your booking. It will help us a great deal if you take some time to respond to this email. If you did not receive this email there is more information on what to do on our Box Office Coronavirus (Covid-19) information page.
At this moment in time, we’re still working through shows before Ghost Stories in our season, but we’re hopeful that by responding to our most recent email we will be able to speed up our processes. Thank you for your patience.
The Three Musketeers
Unfortunately, we were unable to reschedule dates for The Three Musketeers. Bookers should all have received an email on 23rd April specifying updated information about the options available for your booking. It will help us a great deal if you take some time to respond to this email. If you did not receive this email there is more information on what to do on our Box Office Coronavirus (Covid-19) information page.
At this moment in time, we’re still working through shows before The Three Musketeers in our season, but we’re hopeful that by responding to our most recent email we will be able to speed up our processes. Thank you for your patience.
Art Spiegelman in Conversation
Art Spiegelman in Conversation will no longer take place. Ticket bookers will be contacted soon – please be patient as we work through all shows.
Finger Food Shorts, Easter Drag Cabaret, Scratch Studio, Murder Mystery Dining and Easter & May half term Drama Weeks: Ticket holders are currently being contacted directly regarding bookings.
POSTPONED PRODUCTIONS
(confirmed new dates)
You can check the ticket transfers for rescheduled shows below. If your new date is fine, you don’t have to do anything but pick up new tickets on the date of the new show. If the new date is not appropriate please check out our Box Office Coronavirus (Covid-19) information page for next steps.
Zog
We’re pleased to announce that dates for Zog have moved from Wed 8 – Sat 11 Apr 2020 to Thu 15 – Sat 17 Oct 2020. Ticket transfers as follows:
- Wed 8 Apr at 4.30pm to Thu 15 Oct at 5.00pm
- Thu 9 Apr at 10.30am to Fri 16 Oct at 10.30am
- Thu 9 Apr at 2.00pm to Fri 16 Oct at 2.00pm
- Thu 9 Apr at 4.00pm to Fri 16 Oct at 5.00pm
- Sat 11 Apr at 10.30am to Sat 17 Oct at 10.30am
- Sat 11 Apr at 2.00pm to Sat 17 Oct at 2.00pm
- Sat 11 Apr at 4.00pm to Sat 17 Oct at 4.30pm
All bookers should have received an email with information on what dates their tickets are valid for and what to do next if you are unable to make the re-scheduled dates or check out more info here.
Dial M for Murder
We’re also happy to announce that dates for Dial M for Murder will move from Tue 19 – Sat 23 May 2020 to Tue 26 – Sat 30 Jan 2021. Ticket transfers as follows:
- Tue 19 May at 7.30pm to Tue 26 Jan at 7.30pm
- Wed 20 May at 1.30pm to Wed 27 Jan at 1.30pm
- Wed 20 May at 7.30pm to Wed 27 Jan at 7.30pm
- Thu 21 May at 1.30pm to Thu 28 Jan at 1.30pm
- Thu 21 May at 7.30pm to Thu 28 Jan at 7.30pm
- Fri 22 May at 7.30pm to Fri 29 Jan at 7.30pm
- Sat 23 May at 2.00pm to Sat 30 Jan at 2.00pm
- Sat 23 May at 7.30pm to Sat 30 Jan at 7.30pm
All bookers should have been contacted via email with information on what dates their tickets are valid for and what to do next if you are unable to make the re-scheduled dates or check out more info here.
Adam Buxton
Adam Buxton has been rescheduled & all tickets transferred to Saturday 10 October 2020. All bookers should have received an email with information on what dates their tickets are valid for and what to do next if you are unable to make the re-scheduled dates or check out more info here.
Al Murray
Al Murray has been rescheduled & all tickets transferred to Friday 13 November 2020. All bookers should have received an email with information on what dates their tickets are valid for and what to do next if you are unable to make the re-scheduled dates or check out more info here.
POSTPONED PRODUCTIONS
(awaiting further information)
We will be in touch as soon as we have further information.
Macbeth (Young Everyman Playhouse)
We are still looking at potential future dates for YEP’s production of Macbeth.
Ed Byrne and Clive Anderson have postponed their upcoming tours and we are working to reschedule both shows for future dates.
FUTURE PRODUCTIONS
(awaiting further information)
The Ballad of Johnny Longstaff, Shandyland & ROAR!
Your continued patience is appreciated patient. We are working closely with producers of all shows to decide next steps and ticket holders will be contacted with more information when we receive it.
Box Office update
If you have a ticket to any of the above shows and would like to donate the cost of a ticket, please email [email protected] and we will make a note of this on your account.
Information on our current Box Office operations, and what to do if you have a ticket for a cancelled or postponed show is available via our Box Office Coronavirus (Covid-19) information page.
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Update: Wednesday 1 April 2020, 11:30
We wanted to provide another update as we work through shows in our upcoming season.
Firstly though, a massive thank you from the bottom of our hearts to everyone who has chosen to donate the cost of their ticket to us, and those who have used their refund as credit on their account for future use in our theatres.
We have 5,782 individual bookers to contact regarding our shows and we are working as fast as we can, with a hugely reduced Box Office service. We really appreciate your patience as we work through this as efficiently as possible. Please take some time to read through our latest show update below.
COMEDY AND ONE-NIGHT SHOWS
- Adam Buxton has been rescheduled to Saturday 10 October 2020.
- Al Murray has moved to Friday 13 November 2020.
We will be in contact with bookers as soon as possible to discuss options for these shows. Tickets purchased will remain valid for rescheduled dates.
- Ed Byrne and Clive Anderson have postponed their upcoming tours and we are working to reschedule both shows for future dates.
- Art Spiegelman in conversation will no longer take place. Ticket bookers will be contacted alongside other productions – please be patient as we work through all shows.
CANCELLED PRODUCTIONS
- Our Lady of Blundellsands, Quality Street and Holes
Ticket holders are currently being contacted directly regarding bookings.
- Ghost Stories
We have a huge number of orders to get through for the shows current being cancelled, making up almost 50% of our season’s bookers. Please be patient – we’re working through as quickly as possible.
CANCELLED EVENTS
- Finger Food Shorts, Easter Drag Cabaret, Scratch Studio, Murder Mystery Dining and Drama Weeks
Ticket holders are currently being contacted directly regarding bookings.
POSTPONED PRODUCTIONS
- Zog
We are working with the visiting company touring Zog to re-schedule dates.
- Macbeth (Young Everyman Playhouse)
We are looking at potential future dates for YEP’s production of Macbeth.
- The Three Musketeers
The company touring The Three Musketeers has postponed its tour. We are working to reschedule these dates, so please be patient.
When new dates are agreed for all these shows we will update all bookers.
OTHER PRODUCTIONS
- The Ballad of Johnny Longstaff, Dial M for Murder, Shandyland and ROAR!
If you have booked tickets for any of the above shows, please be patient as we work out what are next steps are for later in the year. We are working closely with producers of all shows to decide next steps.
If you have a ticket to any of the above shows and would like to donate the cost of a ticket, please email [email protected] and we will make a note of this on your account.
Information on our current Box Office operations, and what to do if you have a ticket for a cancelled or postponed show is available in our previous update (below) or via our Box Office Coronavirus (Covid-19) information page.
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Update: Tuesday 24th March 2020, 14:30
The status of some of our scheduled shows have changed, please take some time to read our latest update:
CANCELLED PRODUCTIONS
- Our Lady of Blundellsands & Quality Street
Ticket holders are currently being contacted directly regarding bookings.
- Holes
We will be in touch with ticket holders as soon as possible. We thank you for your patience as we work through all shows.
- Ghost Stories
We have worked closely with the production team currently touring Ghost Stories, but unfortunately we were unable to find a suitable date to reschedule at this time. Ticket holders have been contacted via email with more details. Please be patient as we work though all bookings.
CANCELLED EVENTS
- Finger Food Shorts, Easter Drag Cabaret, Scratch Studio, Murder Mystery Dining, Drama Weeks
Ticket holders are currently being contacted directly regarding bookings. We thank you for your patience as we work through all shows.
POSTPONED PRODUCTIONS
- Zog
We are working with visiting company touring Zog to re-schedule dates. We appreciate your patience, and we will be in contact regarding new dates as soon as we have more information.
- Macbeth (Young Everyman Playhouse)
Please sit tight – we are looking at potential future dates for YEP’s production of Macbeth. Thanks for your patience and understanding.
We are reviewing scheduled productions to take place after 27 April and will be in contact with ticket bookers for these shows in the near future.
Box Office update
On Monday 23rd March, the government announced measures to slow the spread of coronavirus, reducing the time spent by people outside of their homes.
Due to this latest update, we now feel it is no longer responsible of us as an organisation to bring our Box Office team into our theatres. Box Office have been working through bookings as quickly as possible and they will still be contacting customers via home working to discuss their order, but this may take longer than expected. We have really appreciated your patience during this time, and we hope you are able to extend this as we work through another different situation.
Where shows or events have been cancelled, customers will still be entitled to two options:
1. Donate the cost of your ticket to the theatres
2. A refund.
Currently, we cannot safely process refunds off site. To protect your personal information, we are only able to take payment and refunds on specific computers using certain phone lines directly linked to our theatres. As an organisation, we have a duty to protect your data, and failure to do so could result in heavy penalties and prosecution.
Box Office managers are working on how we can process refunds while our building is closed. Please bear with us as we try and arrange the safest and most secure way to do this. We realise delayed refunds may be frustrating, and we apologise for any inconvenience caused.
If your show is marked as postponed, please wait until a new date is announced before deciding whether you would like a refund. Ticketholders will be contacted when new show dates are announced.
We would like to thank everyone who has donated to us during this difficult time. As a registered charity and like many other theatres, we rely on goodwill and support to keep our theatres going. If you feel you would like do the same we would be eternally grateful. If you would like to donate, please email [email protected] and we will make a note on your account.
Our Box Office team will be available via [email protected], Monday to Friday, 10am to 5pm. Phone lines will be unavailable. Our buildings are closed, except for essential on-site building maintenance staff.
We’ll be back with you in person as soon as we can, but in the meantime keep regularly updated with our current status and the status of shows on this page.
Please keep safe, look after one another and keep in touch.
E&P
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Update: Thursday 19th March 2020, 16:15
We would like to thank you for your patience and understanding while we work through the best way to process bookings during this time.
Our Box Office team are working as quickly as we can, with much reduced capacity, to process enquiries for productions that were scheduled to take place in our theatres. We want to give you as much information as we can on the current status of these shows.
Some performances have been classified as postponed, as we work to reschedule these shows for a later date. If a show is classified as postponed, please wait until a new date is announced before deciding whether you would like a refund. Ticketholders will be contacted when new show dates are announced.
Other show we have confirmed as cancelled and ticketholders to these performances will be entitled to a refund. There is also an option to keep money in your account as credit or to donate your ticket cost to the theatres. As a registered charity and like many other theatres, we rely on goodwill and support to keep our theatres going. If you feel you would like donate we would be eternally grateful.
We are working through bookings on a show-by-show basis. If you have booked tickets for any of our upcoming shows until 27 April, please take some time to read the following to see the status of shows coming up in our theatres:
CANCELLED PRODUCTIONS
- Our Lady of Blundellsands & Quality Street
Ticket holders are currently being contacted directly regarding bookings.
- Holes
We will be in touch with ticket holders as soon as possible. We thank you for your patience as we work through all shows.
POSTPONED PRODUCTIONS
- Ghost Stories, Zog
We are working with visiting companies to re-schedule dates for these productions. We appreciate your patience, and we will be in contact regarding new dates as soon as we have more information.
- Macbeth (Young Everyman Playhouse)
Please sit tight – we are looking at potential future dates for YEP’s production of Macbeth. Thanks for your patience and understanding.
We are reviewing scheduled to take place productions after 27 April and will be in contact with ticket bookers for these shows in the near future.
Thank you to everyone who has contacted us to ask how we are, and have pre-empted our contact with incredibly generous offers to decline refunds on cancelled performances. This kind act will help to support and sustain us during this period of uncertainty and means more to us than you will ever know.
We hope to update more on future shows shortly, but in the meantime, please keep safe, look after one another and keep in touch.
E&P x
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Update: Tuesday 17th March 2020, 12:30
Dear Friends of the Liverpool Everyman & Playhouse theatres,
We appreciate many of you have been waiting to hear our response to this tricky time we are currently facing globally. After careful consideration and in line with official Government advice of last night, stipulating that people should avoid public buildings including theatres to help slow the spread of coronavirus, from today we regret to announce Liverpool Everyman & Playhouse theatres will be postponing its shows at both venues until this advice changes.
As a public space, we have a duty of care to our audiences, our cast members and our staff. Your safety takes the utmost priority over our shows.
Northern Broadsides’ production of Quality Street at the Playhouse will no longer go ahead, and we have made the decision to pause our in-house production of Our Lady of Blundellsands at the Everyman for the entirety of its run.
We are working with the producers of our other forthcoming visiting productions, Holes, Ghost Stories and Zog, as well as productions through until June to work out the next steps. Ticket holders will be contacted as soon as information is available.
Closure will affect all events, hires and customer facing services in our theatres for the foreseeable future. We will resume events when guidance is given on when it is safe and responsible to re-open.
Audience members with tickets for Quality Street and Our Lady of Blundellsands will be contacted in due course and are of course entitled to a refund.
As a registered charity and like many other theatres, we rely on goodwill and support to keep our theatres going. Some of our patrons and audience members have chosen to decline their refund in favour of supporting our charitable activities at this difficult time. If you felt you could do the same we would be eternally grateful. Our Box Office team will discuss the options with you when they contact you about your refund process.
Please bear in mind that our Box Office and other customer service teams are extremely busy and your patience during this difficult time is greatly appreciated.
First and foremost, let’s look after ourselves. Read the most up-to-date health advice from Public Health England
For the latest updates from across the Liverpool City Region, follow Liverpool City Council’s dedicated social media feeds:
Thank you as always for your continued support of our theatres. When it is safe and sensible to do so, we are looking forward to welcoming you through our doors once again. In the meantime, watch this space for updates on how we will bring theatre out of our venues and to you digitally for everyone to enjoy.
We appreciate that theatre and the creative industries are often the lifeblood of a healthy creative society. We at e&P are determined to keep supporting healthy creative lives in all we do during this difficult period for our staff, our creatives, our audiences and the sector as a whole
Please check our website for further updates as the situation evolves.
Everyman and Playhouse x
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Update: Monday 16th March 2020, 21:00
Further to today’s official government advice, which stipulates that people should avoid public buildings including theatres to help slow the spread of coronavirus, our extended management group for this situation is working through the ramifications and we are in consultation with our Trustees, Funders and the wider theatre community here in Liverpool and across the UK.
We take the well-being of our audiences, staff, acting companies and suppliers very seriously and will be meeting again first thing tomorrow morning to agree next steps. We will provide you with a further update once we fully understand these government recommendations.
This is a very fast-developing situation nationally and we would like to thank everyone for their patience and understanding. Please look after yourselves, be safe and help protect our most vulnerable members of society during this difficult time.
Everyman & Playhouse x
You can keep up to date with city-wide updates by following Liverpool City Council’s designated coronavirus social media feeds:
www.twitter.com/COVIDLiverpool
www.facebook.com/COVIDLiverpool
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Update: Friday 13th March 2020, 14:30
With the developing situation around coronavirus, we would like to update and reassure audiences about the plans in place at Liverpool Everyman & Playhouse theatres.
We are following guidance from Liverpool City Council and Public Health England during this time. Liverpool is open for business as usual and our buildings are open and safe for audiences.
Our shows at both the Everyman and the Playhouse are currently going ahead as planned. We have a duty of care to audiences and have put extra measures in place to try and reduce the risk in our theatres.
We understand there is a level of anxiety around visiting public spaces at this moment. If you have taken the decision to self-isolate, we respect that decision. While we’re unable to offer refunds in line with our policy, we can look at rearranging your visit to our theatres for a future performance of the same production (terms and conditions apply).
If you have plans to visit us, we are still delighted to welcome you through our doors. We’re asking everyone to show a little bit of courtesy to fellow audience members and to our staff. Follow hand washing guidance, use tissues, cover your mouth and nose when coughing and sneezing, and generally respect each other while visiting the theatre.
Before your visit, please take a look at NHS health information on coronavirus: https://www.nhs.uk/conditions/coronavirus-covid-19.
This is a very fast-developing situation nationally and we would like to thank everyone for their patience and understanding while we work to keep our theatres a safe environment for people to enjoy.
You can keep up to date with city-wide updates by following Liverpool City Council’s designated coronavirus social media feeds:
www.twitter.com/COVIDLiverpool
www.facebook.com/COVIDLiverpool